Nusrath Syeda, CSM
Certified Scrum Master with 4+ years driving operational excellence across global markets. Expert in project management, compliance, and data-driven decision making.
Hyderabad, India | [email protected] |+1 (872) 985-8306/ +91 9959453788
Indian Citizen/ STEM OPT Work Authorization in United States/ Open to relocate to UAE
Professional Summary
Results-driven project management professional with comprehensive expertise in compliance operations, fraud detection, and process optimization. Proven track record of managing $100,000+ projects while maintaining 90% customer satisfaction ratings across global markets.
Strong analytical skills with proficiency in Power BI, SQL, and advanced Excel automation. Experienced in cross-functional collaboration, vendor management, and regulatory compliance frameworks including KYC/AML protocols.
Core Competencies
Project & Program Management
Agile/Waterfall methodologies, end-to-end execution, and cross-functional team leadership
Trust & Safety
Fraud detection, scam pattern recognition, escalation handling, and policy enforcement
Operational Excellence
Process improvement, vendor engagement, quality monitoring, and root cause analysis
Analytics & Tools
Power BI, Excel automation, SQL, SPSS, Tableau, and advanced data visualization
Technical Proficiencies
Analytics & Visualization
- Power BI Dashboard Development
- Excel Automation & Macros
- SQL Database Querying
- SPSS Statistical Analysis
- Tableau Data Visualization
Systems & Platforms
- Jira Project Management
- Salesforce CRM
- Confluence Documentation
- NetSuite WMS
- SharePoint Collaboration
Education & Certifications
1
Master of Science: Business Information Technology
DePaul University, Chicago, Illinois | Graduated: June 2024
2
Post Graduate Diploma: Human Resources Management
NMIMS Global Access School, Mumbai | Graduated: July 2021
3
Bachelor of Commerce: International Business
St. Francis College for Women, Hyderabad | Graduated: May 2018
Certified Scrum Master (CSM)
Active credential demonstrating agile project management expertise
CAPM Certification
Currently in progress - Project Management Institute credential
Data Analysis Diploma
Advanced Excel and SPSS statistical analysis specialization
Current Role: Project Coordinator
Total Site Solutions | Austin, USA | April 2024 – Present
01
Project Portfolio Management
Coordinating 6 simultaneous data center integration projects valued over $100,000, managing procurement, server integration, and shipping logistics
02
Cross-Functional Leadership
Leading daily stand-ups and collaborating with engineering, finance, sales, and production teams to ensure alignment on requirements and delivery schedules
03
Data Management & Reporting
Creating interactive dashboards in Power BI and Excel, maintaining project data in NetSuite and Salesforce for client communications
Google Operations Excellence
Customer Support Associate
Google Operations Center | Jul 2021 – Aug 2022
1,000+
Customers Served
Across EMEA, NA, and APAC regions
90%
Satisfaction Rating
Customer satisfaction increase achieved
15%
Churn Reduction
Customer retention improvement
Led verification processes for Google's Business Profile platform, managing customer interactions via email, chat, and video calls across global markets. Implemented continuous improvement initiatives optimizing verification protocols.
Analyzed business documentation ensuring compliance with internal policies, while developing structured problem-solving techniques that significantly improved customer retention rates.
Trust & Safety Expertise
Wipro Ltd. - Senior Associate | Feb 2020 – Mar 2021
1
Fraud Detection
Specialized in identifying scam patterns and implementing policy enforcement across Google Play and Cloud platforms
2
KYC/AML Reviews
Conducted comprehensive transaction analysis to flag high-risk behaviors, maintaining platform integrity
3
Process Optimization
Reduced audit turnaround times by 20% through strategic process improvements and vendor collaboration
Leadership & Operations
Cross-Functional Collaboration
Successfully managed multiple stakeholder relationships, from engineering teams to C-level executives, ensuring project alignment and delivery excellence across complex technical initiatives
Quality & Compliance
Implemented robust QA processes and compliance frameworks, conducting regular audits and performance monitoring to maintain operational standards and regulatory adherence
Continuous Improvement
Drove operational efficiency initiatives resulting in measurable improvements in customer satisfaction, cost reduction, and process optimization across multiple business verticals
Ready to Drive Results
"Combining technical expertise with strategic thinking to deliver exceptional project outcomes and operational excellence in dynamic, global environments."
What I Bring:
- 4+ years project management experience
- Proven track record with $100,000+ projects
- Global operations across EMEA, NA, APAC
- Strong analytical and technical skills
- Certified Scrum Master expertise